Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • TH

    “You helped us get our repairs completed when we were having trouble getting someone to return our phone calls, and you followed up several times.”

  • JK

    “We know we will get prompt and courteous service.”

  • KL

    “Communication is key!”

  • RT

    “You’re local and I talked to you in person and you explained the policy. Most will send it in the mail and never talk to them again.”

  • JB

    “You are always informative and efficient whenever we need to make changes. ”

  • DW

    “My previous insurance agent, who we had for many years never called or emailed to see how things were going.
    Changing to Erie, gave us better coverage, and saved us a considerable amount in premiums. In our last 2 car purchases, Herb took care of the insurance changes while we were at the dealer, and even emailed the new insurance documents to the car dealer. That’s personal service. ”

  • MM

    “Genuine customer service.”

  • WN

    “Great customer service. Friendly agents. ”

  • RB

    “”You get back to me in a timely manner and you take care of issues very quickly””

  • SK

    “Great service always available. Great rates.”

  • KR

    “Always gets me an answer.”

  • KH

    “I love my insurance agent! Herb Pace is someone who makes you feel heard and is so trustworthy! I know I can ask him anything I need to, no matter how minute, without being judged. His kindness and knowledge of the industry makes it so easy to communicate effectively and to feel supported as a customer. ”

  • JB

    “Whenever I need to talk to them they are very nice and don’t come across as a big impersonal corporation. Makes me feel like they are a friendly local business. ”

  • CH

    “Todd, you presented the options and facilitated the process of changing coverage and carriers. Your communication with me through the process was clear and concise and timely. Although I don’t have any experience with using the coverage with Erie yet, and hopefully not in the near future, I am confident that this was a good move. And, I have already noted to colleagues that if they are in the market, I would recommend they contact you.
    Thank you.