Customer Reviews

“You helped us get our repairs completed when we were having trouble getting someone to return our phone calls, and you followed up several times.”

“We know we will get prompt and courteous service.”

“Communication is key!”

“You’re local and I talked to you in person and you explained the policy. Most will send it in the mail and never talk to them again.”

“You are always informative and efficient whenever we need to make changes. ”

“My previous insurance agent, who we had for many years never called or emailed to see how things were going.
Changing to Erie, gave us better coverage, and saved us a considerable amount in premiums. In our last 2 car purchases, Herb took care of the insurance changes while we were at the dealer, and even emailed the new insurance documents to the car dealer. That’s personal service. ”

“Genuine customer service.”

“Great customer service. Friendly agents. ”

“”You get back to me in a timely manner and you take care of issues very quickly””

“Great service always available. Great rates.”

“Always gets me an answer.”

“I love my insurance agent! Herb Pace is someone who makes you feel heard and is so trustworthy! I know I can ask him anything I need to, no matter how minute, without being judged. His kindness and knowledge of the industry makes it so easy to communicate effectively and to feel supported as a customer. ”

“Whenever I need to talk to them they are very nice and don’t come across as a big impersonal corporation. Makes me feel like they are a friendly local business. ”

“Todd, you presented the options and facilitated the process of changing coverage and carriers. Your communication with me through the process was clear and concise and timely. Although I don’t have any experience with using the coverage with Erie yet, and hopefully not in the near future, I am confident that this was a good move. And, I have already noted to colleagues that if they are in the market, I would recommend they contact you.
Thank you.
”